Chances are you’ve encountered a “difficult” patient who has disrupted your pharmacy’s operation. Maybe they made illegal or unreasonable requests of pharmacy staff or insisted on preferential treatment. This course discusses legal cases and lessons learned when pharmacists have attempted to salvage the relationship or dismissed the patient from the pharmacy.

Upon successful completion of this knowledge-based CPE course, pharmacists should be able to:
1. Discuss the behaviors of patients who may be considered difficult due to their demands or expectations of pharmacy staff.
2. Review situations in which pharmacy patients have alleged unlawful acts by pharmacy staff who have refused to comply with unacceptable patient requests.
3. Describe a plan for effective management of the “difficult” patient.

David B. Brushwood, R.Ph, J.D.
Senior Lecturer, The University of Wyoming School of Pharmacy
Pharmacy Law Content Developer, CEimpact

David B. Brushwood has no relevant financial relationships with ineligible companies to disclose.

Course fee includes course, course materials, and CPE credit submission to CPE Monitor.
Initial Release Date: January 28, 2024
Planned Expiration Date: January 28, 2027

This course is provided for educational purposes. CEimpact is not a law firm and does not provide legal advice of any kind. For legal advice, please contact a licensed attorney.

Copyright 2024, CEimpact. All Rights Reserved. Any reproduction of this course without express permission is strictly forbidden.

U/RN-10.23