Navigating Patient Interactions: Legal Insights for Technicians [Pharmacist]

Pharmacy technicians have a responsibility to effectively communicate and represent the pharmacy in a professional manner to patients. This course will discuss how to reduce legal and regulatory exposure through appropriate and professional communication and actions by pharmacy technicians.

Upon successful completion of this knowledge-based CPE course, pharmacists should be able to:
1. Identify the appropriate role of the pharmacy technician in personal dealings with pharmacy patients.
2. Describe to fellow pharmacy technicians an appropriate strategy for managing patient interactions in a manner that is sensitive to risk management concerns.
3. Outline a strategy for technician-patient relations that will enhance the pharmacy’s ability to meet patient needs without increasing exposure to regulatory violations.

David B. Brushwood, R.Ph, J.D.
Senior Lecturer, The University of Wyoming School of Pharmacy
Pharmacy Law Content Developer, CEimpact

David B. Brushwood has no relevant financial relationships with ineligible companies to disclose.

Course fee includes course, course materials, and CPE credit submission to CPE Monitor.
Initial Release Date: January 28, 2024
Planned Expiration Date: January 28, 2027

This course is provided for educational purposes. CEimpact is not a law firm and does not provide legal advice of any kind. For legal advice, please contact a licensed attorney.

RN-10.23

Universal Activity Number (UAN): 0107-0000-24-010-H03-P

Application-based CPE Activity

CEImpact is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. Obtain CPE credit by completing the course, followed by the exam and evaluation (if applicable). Once successfully completed, your course will appear in your Completed Courses tab. Access your CPE statement of credit at www.MyCPEMonitor.net.